Customer Service Representative

Detroit Suburbs, MI

Posted: 10/04/2021 Industry: Utility Pay Rate: $17.00 - $ 19.00 per hour

Job Description

Position to start Remotely. May change next year.

Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. May help train entry level customer service specialists. HS diploma or equivalent. Ability to learn about a variety of products. Ability to comprehend varied research information. Ability to understand service systems and legal compliance regulations. 

*Primary responsibilities include functioning as a customer service representative communicating with customers via phone.

*Communicate customer requirements

*Analyze and verify customers’ accounts for low-income eligibility

*Code and update accounts with information received from customers, other departments, or agencies using both SAP and Salesforce

*Includes enrollment in customer programs; identify and refer eligible customers to Company and/or state low-income programs

*Additionally, includes processing of payments, checks, and energy drafts; sorting and batching; account interaction input; data entry; intermediate Microsoft Excel knowledge

Job Requirements

Minimum typing speed of 45 WPM preferred. Good interpersonal and communication skills. Good analytical ability. Excellent attendance, punctuality. Ability to adapt well to changes. Ability to integrate, access and process information. Knowledge of Windows helpful. Ability to incorporate constructive feedback. 1-2 year minimum experience. High School diploma or equivalent required.

Meet Your Recruiter

Rick Simon
President/ COO

Rick Simon is an experienced (25 year) business development and operational professional supporting an array of clientele in the Automotive, Defense and Aerospace industries. Rick excels in building teams within product development, process optimization, automation integration, machining and assembly applications.

Rick joined LME Resource Group in 2017 to diversify the client pool and up skill staffing operations within technology focused segments and to enhance business processes. Rick is responsible daily operations, business sustainment and new business growth.
Previously Rick was the Managing Director and General Manager for three engineering and staffing firms in southeast Michigan. Rick was tasked with overseeing market development, leading sales and recruiting efforts while maintaining P& L control. Rick has lead programs in electric vehicle development including autonomy, infotainment and energy and remains fluent in military ground vehicle advancements. His commitment and training in these fields evolved into a Facility Security Officer role with active security clearances in support of government agencies and their supplier base.

Rick achieved his advancements via business administration and engineering studies and maintains robust engineering acumen today.

 

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