This position is responsible for presenting Customer Service Representative training programs using recognized training and facilitation techniques and tools in support of classroom and distributed learning activities in a virtual environment. Assists and coaches Customer Service Representatives through call handling transactions. Will coordinate reports, training, assessments, and other duties related to learning. Excellent written and oral communication skills. Excellent customer service skills. Excellent interpersonal, communication, and facilitation skills that fosters learning and performance.
They would be working remotely but would need to report to the office a few times a month for meetings/team building. So right now, we are limiting the search to Michigan.
They will go through 8 weeks of remote training, then train their class remote as well.
This is a six month contract assignment -
Open to Michigan based trainers as in-office collaboration is necessary.
Requires 2-3 years in experience with facilitating and delivering training or classroom instruction. High School Diploma required. Associates degree or Training certification preferred.
Meet Your Recruiter
Rick Simon is an experienced (25 year) business development and operational professional supporting an array of clientele in the Automotive, Defense and Aerospace industries. Rick excels in building teams within product development, process optimization, automation integration, machining and assembly applications.
Rick joined LME Resource Group in 2017 to diversify the client pool and up skill staffing operations within technology focused segments and to enhance business processes. Rick is responsible daily operations, business sustainment and new business growth.
Previously Rick was the Managing Director and General Manager for three engineering and staffing firms in southeast Michigan. Rick was tasked with overseeing market development, leading sales and recruiting efforts while maintaining P& L control. Rick has lead programs in electric vehicle development including autonomy, infotainment and energy and remains fluent in military ground vehicle advancements. His commitment and training in these fields evolved into a Facility Security Officer role with active security clearances in support of government agencies and their supplier base.
Rick achieved his advancements via business administration and engineering studies and maintains robust engineering acumen today.